Privacy Policy

1. Introduction

BrickZap is a branded online marketplace platform for LEGO® products. BrickZap is a platform/brand and is not a legal entity. BrickZap is owned and operated by Future Ecommerce Ltd (“we”, “us”, “our”).

This Privacy Policy explains how Future Ecommerce Ltd collects, uses, and shares personal information when you use BrickZap, and the choices you may have.

2. Data Controller

For the purposes of applicable data protection laws (to the extent they apply), Future Ecommerce Ltd is the data controller for personal information processed through BrickZap.

3. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, login credentials, and account settings
• Orders and transactions: items bought/sold, order history, returns/refunds, and related records
• Addresses: shipping and billing addresses you provide for orders
• Device and usage data: IP address, browser type, pages viewed, clicks, and similar usage information
• Communications: messages you send to us or to other users through the platform (where available)

Payment card details are typically processed by our payment providers and are not stored by us, except where necessary to support billing and payments (for example, payment status and transaction references).

4. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain BrickZap
• Create and manage user accounts
• Process orders, payments, and marketplace transactions
• Connect buyers and sellers (including sharing necessary order details for fulfillment)
• Provide customer support and respond to requests
• Detect, prevent, and investigate fraud, abuse, and security issues
• Improve the platform, products, and user experience
• Comply with legal obligations and enforce our policies

5. Sharing of Information

We may share personal information in the following situations:

• Sellers and buyers: to facilitate order fulfillment, shipping, customer service, and dispute resolution
• Payment processors: to process payments, handle chargebacks, and manage billing
• Service providers: hosting, analytics, customer support tools, security services, and other vendors acting on our behalf
• Legal and compliance: where required by law, lawful request, or to protect rights, safety, and the integrity of the platform

We do not sell your personal information.

6. Cookies

We use cookies and similar technologies to operate the platform, remember preferences, and understand usage. For more information, see our Cookie Policy.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including providing the service, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations.

8. Your Rights

Depending on where you live and to the extent permitted by law, you may be able to:

• request access to personal information we hold about you
• request corrections to inaccurate or incomplete information
• request deletion of certain information
• object to or request restrictions on certain processing
• request a copy of certain information in a portable format

To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

Future Ecommerce Ltd may update this Privacy Policy at any time. The “Last updated” date at the top of this page indicates when changes were made.

By continuing to use BrickZap after a policy update, you agree to the updated policy.

11. Contact

If you have questions about this Privacy Policy or want to make a privacy request, please contact:
Future Ecommerce Ltd
support@brickzap.com